Terms of Use
Welcome to Velvet Vibes. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.
1. General
These Terms & Conditions apply to all visitors, users, and customers of velvetvibes.lk. By accessing or using our site, you agree to comply with and be bound by these terms.
2. Products & Pricing
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All products listed are subject to availability.
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Prices are listed in LKR (Sri Lankan Rupees) and may change without prior notice.
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We reserve the right to correct pricing errors or update product information at any time.
3. Orders
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By placing an order, you confirm that all information provided is accurate and complete.
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We reserve the right to cancel or refuse any order at our discretion (e.g., suspected fraud or stock issues).
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Once an order is confirmed, changes may only be possible if the order hasn’t been processed or dispatched.
4. Payment
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Payments can be made through cash on delivery (COD) or other approved payment methods.
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All payments must be completed before dispatch (unless COD is selected).
5. Delivery
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Orders are typically processed within 1–2 business days.
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Delivery times may vary depending on your location.
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We are not responsible for delays caused by third-party courier services.
6. Returns & Exchanges
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Due to the nature of cosmetic products, returns are only accepted if the item is damaged, defective, or incorrect.
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Claims must be made within 2 days of receiving the item, along with photo evidence.
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Items must be unused and in original packaging.
7. Privacy
We value your privacy. Please refer to our Privacy Policy for how we collect, store, and use your personal information.
8. Intellectual Property
All content on this website, including images, logos, and text, is the property of Velvet Vibes and may not be used or reproduced without permission.
8. Contact Us
If you have any questions about our privacy practices, feel free to contact us at:
📞 +94 773 946 938
📧 info@velvetvibes.lk
📱 Instagram/Facebook: @velvetvibes.lk