Privacy Policy
At Velvet Vibes, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website or engage with us through our social media platforms.
1. Information We Collect
We may collect the following personal information when you place an order or interact with our store:
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Name
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Email address
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Phone number
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Delivery address
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Payment details (processed securely through third-party providers)
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Social media contact (if you reach us via Instagram or Facebook)
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Provide customer support
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Send order and delivery updates
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Improve our products and services
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Share promotions and updates (only if you opt-in)
3. Sharing Your Information
Your information is never sold to third parties. We only share your data with trusted service providers (like delivery partners and payment processors) to ensure your order is completed smoothly.
4. Data Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.
5. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request corrections or updates
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Request deletion of your data (where applicable)
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Opt-out of promotional emails or messages at any time
6. Cookies
We may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
8. Contact Us
If you have any questions about our privacy practices, feel free to contact us at:
📞 +94 773 946 938
📧 info@velvetvibes.lk
📱 Instagram/Facebook: @velvetvibes.lk