Return and Refund Policy
At Velvet Vibes, your satisfaction is important to us. While we aim to deliver only the best quality products, we understand that issues can sometimes arise. Please read our return and refund policy below:
Returns Eligibility
Due to hygiene and safety reasons, we do not accept returns on opened or used cosmetic products. However, you may request a return or replacement only under the following conditions:
-
You received the wrong item
-
The item is damaged or defective
-
The product is expired
Return Conditions
To be eligible for a return or exchange:
-
You must notify us within 2 days of receiving the item
-
The item must be unused, unopened, and in its original packaging
-
Proof of purchase (order ID) and photo evidence of the issue is required
Non-Returnable Items
We do not accept returns or issue refunds for:
-
Opened or used products
-
Items damaged due to customer mishandling
-
Sale or clearance items (unless damaged or defective)
Refunds
If your return is approved:
-
You can choose to receive a replacement item or a full refund
-
Refunds will be issued via the original payment method or as store credit
-
It may take 3–5 business days for the refund to reflect in your account
How to Request a Return
Please contact us via:
📞 077 3575766
📧 support@velvetvibes.lk
📱 Instagram/Facebook: @velvetvibes.lk
Include your order ID, issue description, and clear photos of the item.
Return Shipping
-
If a return is approved, we will guide you on how to return the item
-
In most cases, Velvet Vibes will cover return shipping for damaged or incorrect items
We appreciate your understanding and are always here to help make your experience better.
Let us know if you’d like assistance with a return — we’re happy to help!
8. Contact Us
If you have any questions about our privacy practices, feel free to contact us at:
📞 +94 773 946 938
📧 info@velvetvibes.lk
📱 Instagram/Facebook: @velvetvibes.lk